
The wife and I opened a new Checking Account at Chase yesterday. We just got their free checking with no fees and a debit card. We really did not need anything else. Interest would have been nice, but the 46 cents a year we were getting before was easily sacrificed. We liked it because it was a bigger bank so when we travel they will have some in the area. They have a branch by both of our parents’ homes. We also liked it because of the $75 sign-up bonus for using Direct Deposit.
We switched from Fifth Third because of the horrible customer service. It is easily the worst bank I have ever had to deal with. The worst part of all is when you have to call and talk to a Customer Service rep. These people are all idiots, and I feel bad for anyone who has to deal with them. Most of the time the person said they would transfer my call, then they hung up on me.
On top of this was the fact they charged my wife $131 because of a fraudulent charge made to her Debit Card. Someone at Vermont Teddy Bear put in too many numbers for the credit card number, and my wife’s card got charged. They refunded the money, but after my wife closed the account, they wanted the money back. Needless to say in having to deal with Customer Service to resolve this issue, it never got resolved.
Once we get our tax refund, we will be closing our accounts at Fifth Third and never looking back. We only opened a checking account at Chase because I did not want to be transferring money back and forth all the time like I did with the old accounts. I have a High-Yield Savings Account that I will be using for my savings. I think I will open another High-Yield account and have one for our emergency fund and one for our “New House” fund. I want to buy a $200,000 house by the time my daughter goes to 1st grade (4 years), so I will need to save $40,000.
Moral of this story is to steer clear of Fifth Third. My wife’s parents agree that it is a horrible bank, so they are switching too.
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